GripMate FAQ and Support

FAQ

Here we answer your questions. If you have anything else to ask that is not answered here, please contact us at hello@gripmate.co 

 Who is GripMate?

Gripmate is us! We make smart phone accessories that completely change the way you use your phone. We design our products from usability and ergonomics in mind tackling tough phone handling situations. Drop your phone no more!

Are GripMate products MagSafe compatible or stick-on?

Both! Most versions of our product releasese have both a MagSafe option and a stick-on version. We made it this way to cover all phones and cases, and not just ones with built-in Magsafe. 

Will removing a GripMate product damage my phone?

For GripMate products with MagSafe, you may safely remove the grip from the phone The magnetic connection is quite strong, so please remove it with force and be careful not to send your phone flying. 

For stick-on The adhesive is non-marking and does not leave residue or damage the surface it is applied to.

My GripMate arrived broken, can I get a replacement?

If your product was received broken, please contact us as soon as a possible so we can help you replace the broken item. Contact support at help@gripmate.com

What is the return policy?

We’re proud of our products, and if for any reason you are dissatisfied, get in touch with us so we have an opportunity to make it right. Contact support at help@gripmate.com

How will my product be shipped to me?

We ship our products via our parter Amazon warehouse, If your product arrives with Amazon packaging please do not worry as it is meant to arrive with Amazon packaging.